Booking, Deposit & Cancellation Policy

No treatment will be carried out without a consultation. This allows us to assess suitability, discuss your needs, and ensure the treatment is right for you.
We understand that plans can change. To ensure fairness to all clients and our therapists, the following policy applies to all bookings.

Deposits — Advanced Treatments
For advanced treatments, a 20% non-refundable deposit is required at the time of booking to secure your appointment.
•The deposit will be deducted from the total cost of your treatment on the day.
•The deposit is non-refundable under any circumstances, including cancellation, rescheduling, or no-show.
•The remaining balance is due at the time of your appointment.
•Bookings will not be confirmed until the deposit has been received.

Cancellation Policy
•48 hours’ notice or more: no charge — free rescheduling (deposit remains non-refundable, see above).
•Cancellations within 48 hours of your appointment: 50% of the treatment cost will be charged.
•Cancellations within 24 hours of your appointment, or no-shows: 100% of the treatment cost will be charged.

How Deposits & Cancellation Fees Interact
•Your deposit counts toward any cancellation fee owed — you will not be charged the deposit and the cancellation fee separately.
•Example: on a treatment with a 20% deposit, cancelling within 24–48 hours means the 50% fee is reduced by the deposit already paid, so only the additional 30% is due.
•If you cancel within 24 hours (or no-show), the 100% fee applies, and the deposit is credited toward it, so only the remaining 80% is due.
•As the deposit is non-refundable, it is never returned — it is simply offset against fees owed rather than charged twice.

Non-Payment
If a cancellation fee or outstanding balance is not paid, we reserve the right to suspend future bookings until the amount owed is settled.

Behaviour Policy
We are committed to providing a safe, respectful, and welcoming environment for all clients and staff. We reserve the right to refuse or discontinue treatment, without refund, to anyone who behaves in an aggressive, abusive, or rude manner towards staff or other clients.

How to Cancel
Please contact us as early as possible by [phone / email / booking system] to cancel or reschedule your appointment.